aRTiNtECH’s AI team met with management on the latest developments of IRep product. The team discussed the new technologies used in developing our Artificial Intelligence system.
The IRep Intelligent Representative is the system we are developing to assist call centers and customer relationship management systems of companies. The system uses Artificial Neural Networks and Machine Learning tools to advance its Natural Language Processing (NLP) performance.
The system can be used as an Intelligent Chat-BOT on the client’s website or as an intelligent answering machine that can initiate a conversation and assist the customers over the phone. Currently, the IRep system is aimed at answering basic questions and directing customers to the right department should they need further assistance. Our goal is to eliminate unnecessary human interaction and advance customer assistance on an ongoing basis by utilizing the learning capabilities of our system.